General Terms and Conditions

Part I — Boat Owners

1. Introduction and Scope

These Terms govern use of Reboated.com and the services offered by Reboated OÜ, 12 Athri tn., 15551 Tallinn, Estonia. Purchasing a membership or booking a service constitutes acceptance of these Terms.

2. Services Offered

• Membership plans: Annual subscriptions providing personalised maintenance coordination, service scheduling, and access to partner services through vetted third parties.
• On-demand services: Additional coordinated services provided with separate estimates, performed by vetted providers.

3. Membership

• Duration: 12 months from payment confirmation.
• Renewal: Automatic 12-month renewal unless cancelled before the renewal date. 30 days' advance notice is provided.
• Memberships are personal and non-transferable.

4. Pricing and Payment

• All fees are quoted in EUR, excluding VAT unless stated otherwise.
• Payment methods: Stripe and bank transfer.
• Membership fees are charged upfront for the full 12-month term.

5. Right of Withdrawal and Money-Back Guarantee

Consumers have a statutory 14-day withdrawal right from the contract date. A voluntary 30-day money-back guarantee applies provided the initial boat check has not yet taken place. Services started during the withdrawal period with your consent terminate the right of withdrawal upon completion. Refunds are processed within 21 days.

6. On-Demand Service Booking and Payment

Estimate deviations: Minor deviations of up to 10% of the original total or under €100 are permitted without prior approval, provided they are reported to Reboated immediately. Larger deviations require advance written approval.

Payment process: Upon approval of an estimate, a 50% downpayment is due. The remaining balance is due within 5 business days after job approval, unless otherwise agreed in writing. Custom payment terms may be arranged by mutual consent. Payments are processed via Stripe or bank transfer.

6a. Non-Payment and Payment Terms

Non-payment may result in service suspension, late fees, collection proceedings, and referral to a third-party debt collection agency. Customers bear reasonable recovery costs. Custom payment schedules agreed in advance override default deadlines once confirmed in writing.

7. Service Completion and Approval

Customers have 5 business days to approve completed work or report issues. If no response is received, Reboated evaluates whether the work meets quality standards. Unsatisfactory work must be redone by the provider at no cost to the customer. Unforeseen additional costs require advance approval.

8. Liability

Reboated coordinates services but does not physically perform them. Responsibility for service execution rests with the assigned provider. Reboated's total liability under these Terms shall not exceed the total membership fees paid by the customer in the preceding 12 months.

Customers must provide vessel access and reasonable cooperation. Failure to do so may result in cancellation without refund. Platform abuse, fraudulent claims, or direct contact with providers to bypass Reboated are grounds for immediate membership termination without refund. Reboated is not liable for indirect damages, delays, or circumstances beyond its reasonable control.

9. Data Protection

Personal data is processed in compliance with GDPR. See our Privacy Policy for full details.

10. Intellectual Property

All content on the platform, including text, images, logos, and service documentation, remains the property of Reboated or its licensors. Users receive a non-exclusive, non-transferable licence for personal use only.

11. Force Majeure

Reboated is not liable for delays or failures caused by events beyond its control, including natural disasters, government actions, pandemics, labour disputes, or power failures.

12. Communication and Language

Official communication is conducted in English via email or through the platform interface.

13. Governing Law and Disputes

These Terms are governed by Estonian law. Consumers may access the EU Online Dispute Resolution platform at ec.europa.eu/odr.

1. Introduction and Role

These Terms apply to all service providers operating on the Reboated platform. Registration constitutes acceptance.

2. Registration and Approval

Providers must submit accurate information, pass vetting, and provide proof of professional competence and valid liability insurance documentation.

3. Provider Obligations

• Deliver services professionally and in compliance with applicable legal and safety standards.
• Maintain valid liability insurance and provide annual proof of coverage.
• Manage personal tax obligations in the provider's jurisdiction.

4. Payment Structure for On-Demand Services

Downpayment phase: Once the customer pays the estimated downpayment, Reboated deducts its commission and pays the provider within 10 business days of receipt.

Final payment phase: After completion and customer approval, Reboated collects the remaining balance and pays the provider within 10 business days of receipt, or within 15 business days of service approval if payment is delayed. Reboated may advance up to €2,500 per job, with the remainder due upon customer settlement. Commission is deducted from both phases.

5. Approval Process

Customers have 5 business days to approve work after notification. If no response is received, Reboated evaluates whether the work meets quality standards. Work that does not meet standards may require the provider to redo it at their own cost. Additional expenses require advance approval.

6. Deviation from Estimates

Providers must adhere to approved estimates. Unforeseen technical issues allow deviations of up to 10% of the original total or under €100 without prior written approval, provided the deviation is immediately documented and communicated to Reboated. Larger deviations require Reboated's written approval followed by customer confirmation. No additional charges may be passed to the customer without approval. Reboated may reject unauthorised charges exceeding permitted thresholds.

7. Refunds and Chargebacks

Refunds processed before payout result in corresponding adjustments to the provider's payment. Refunds processed after payout may be offset against future payouts or invoiced directly to the provider.

7a. Liability and Indemnity

• Providers bear full responsibility for the quality of their work.
• Providers must immediately notify Reboated of any risk of service disruption or technical failure.
• Providers may not contact customers directly or issue invoices for platform-coordinated jobs outside the Reboated system.
• Providers are not liable for damages resulting from incorrect or incomplete information supplied by the customer.
• Providers indemnify Reboated against claims, losses, or damages caused by the provider's performance.

8. Termination

Either party may terminate with 30 days' written notice. Immediate termination is permitted in the event of a material breach of obligations.

9. Confidentiality

Providers must keep non-public business information confidential for a period of 5 years following termination.

10. Intellectual Property

All content, templates, forms, reports, and service protocols made available to providers by Reboated remain the intellectual property of Reboated. Providers may use these materials solely for the purpose of delivering services on the platform.

11. Force Majeure

Reboated is not liable for delays or failures caused by events beyond its control, including natural disasters, acts of war, terrorism, pandemics, or government restrictions.

12. Communication and Language

All contractual communication must be conducted in English. Providers must respond to requests and instructions via the platform or email within reasonable timeframes.

13. Governing Law

These Terms are governed by Estonian law. Disputes may be referred to the EU Online Dispute Resolution platform at ec.europa.eu/odr.