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General Terms and Conditions

GENERAL TERMS AND CONDITIONS – USERS (BOAT OWNERS)

 

1. INTRODUCTION & SCOPE

These General Terms and Conditions (“Terms”) govern the use of Reboated.com (“Platform”) and all services provided by Reboated OÜ, Sepapaja 6, 15551 Tallinn, Estonia (“Reboated”, “we”, “our”). By subscribing to a membership or booking any services, you agree to these Terms.

 

2. SERVICES OFFERED

Reboated provides:

  • Membership Plans: Annual subscription granting access to personalized maintenance coordination, service scheduling, and curated partner services, which may include inspections or technical interventions performed by third parties.
  • On-Demand Services: Additional coordinated services subject to separate estimates and payments, executed by vetted third-party providers.

 

3. MEMBERSHIP

  • Duration: 12 months from the date of payment confirmation.
  • Auto-renewal: Membership automatically renews for another 12 months unless canceled before the renewal date. You will be notified at least 30 days before renewal.
  • Membership is personal and non-transferable.

 

4. PRICING & PAYMENT

  • All fees are in EUR and do not include VAT, unless explicitly stated otherwise.
  • Payment methods: Stripe and bank transfer.
  • Membership fees are charged upfront for the full 12 months.

 

5. RIGHT OF WITHDRAWAL & MONEY-BACK GUARANTEE

  • Consumers have a statutory 14-day withdrawal right from the contract date.
  • In addition, Reboated offers a voluntary 30-day money-back guarantee if the initial boat check has NOT been performed.
  • If services start during the withdrawal period with your consent, the withdrawal right ends upon full performance.
  • Refunds will be processed within 21 days.

 

6. ON-DEMAND SERVICE BOOKING & PAYMENT

  • While providers are expected to follow the approved estimate, Reboated allows for minor deviations due to unforeseen circumstances, capped at 10% of the original total or under €100 without prior approval, as long as Reboated is informed immediately.
  • Larger deviations must be communicated to Reboated before being executed. Reboated will review and forward the revised estimate to the customer for approval.
  • No additional charges will be invoiced unless approved by both Reboated and the customer.
  • After requesting an on-demand service, Reboated obtains an estimate from a vetted service provider and shares it with you for approval.
  • Upon approval, you pay a 50% downpayment.
  • The remaining balance is due within 5 business days after job approval, unless otherwise agreed in writing by both the customer and Reboated. Tailored payment terms may be arranged for certain clients upon mutual consent.
  • Downpayments and balances are processed via Stripe or bank transfer.

 

6A. NON-PAYMENT & PAYMENT TERMS ADJUSTMENT

If the customer fails to pay the remaining balance within the agreed timeframe, Reboated may suspend ongoing or future services and charge late payment fees. Reboated also reserves the right to initiate collection proceedings or engage third-party debt collection services. The customer will be liable for any reasonable costs arising from the recovery process.

Tailored payment schedules may be arranged in advance between Reboated and the customer by mutual written agreement. These custom terms, once confirmed, override the default payment deadlines stated herein.

 

7. SERVICE COMPLETION & APPROVAL

  • After completion, you have 5 business days to approve the work or report issues.
  • If no response is received within this period, Reboated will evaluate the completed work to determine whether it meets our quality standards. Approval will only be granted if the service is deemed satisfactory. If not, the service provider may be required to redo the work at no additional cost to you. Any additional costs for unforeseen issues must be pre-approved by Reboated before proceeding.

 

8. LIABILITY

  • Reboated acts as coordinator and seller of record but does not physically perform services.
  • Service execution is the responsibility of the assigned provider.
  • Reboated’s total liability under these Terms shall not exceed the total membership fees paid by the customer in the past 12 months.
  • Customers are required to provide access to the vessel and ensure reasonable cooperation. Failure to do so may result in delays or cancellation of service without refund.
  • Abuse of the platform, fraudulent claims, or attempts to bypass Reboated to deal directly with providers are grounds for termination of membership without refund.
  • Service execution is the responsibility of the assigned provider.
  • Reboated is not liable for indirect damages, delays, or issues beyond its control.

 

9. DATA PROTECTION

Personal data is processed in line with GDPR. Please refer to our Privacy Policy.

 

10. INTELLECTUAL PROPERTY

  • All content on the Platform, including text, images, logos, and service documentation, remains the property of Reboated or its licensors.
  • Users are granted a non-exclusive, non-transferable license to use the Platform for personal purposes only.

 

11. FORCE MAJEURE

  • Reboated shall not be liable for any delay or failure in performance resulting from acts beyond its reasonable control, including but not limited to natural disasters, government actions, pandemics, labor disputes, or power failures.

 

12. COMMUNICATION & LANGUAGE

  • All official communication between the customer and Reboated shall be conducted in English, via email or the Reboated platform interface.

 

13. GOVERNING LAW & DISPUTES

These Terms are governed by Estonian law. Consumers may use the EU Online Dispute Resolution platform: https://ec.europa.eu/odr

GENERAL TERMS AND CONDITIONS – SERVICE PROVIDERS

 

1. INTRODUCTION & ROLE

These Terms apply to all service providers (“Providers”) operating on the Reboated Platform. By registering as a Provider, you agree to these Terms.

 

2. REGISTRATION & APPROVAL

  • Providers must submit accurate data and pass Reboated’s vetting process.
  • Proof of professional competence and liability insurance is required.

 

3. PROVIDER OBLIGATIONS

  • Perform services professionally and in compliance with legal and safety standards.
  • Maintain valid liability insurance and provide updated proof annually.
  • Manage tax obligations in your jurisdiction.

 

4. PAYMENT STRUCTURE FOR ON-DEMAND SERVICES

  • Downpayment: Customer pays a percentage of the quoted estimate for the job upfront. Reboated deducts its commission and pays the Provider the remaining amount within 10 business days of receiving the downpayment.
  • Final Payment: After service completion and approval, Reboated collects the final balance from the customer.
    • Provider receives the remaining amount within 10 business days after Reboated receives the final payment, OR within 15 business days after service approval if the final payment is delayed. In such cases, Reboated will advance payment up to a maximum of €2,500 per job, with any remaining balance payable after customer settlement.
  • Commission: Deducted from downpayment and final payout.

 

5. APPROVAL PROCESS

  • Customer has 5 business days to approve work after notification.
  • If no response is received within 5 business days, Reboated will evaluate the completed work and determine whether it meets our quality standards. Only if the service is deemed satisfactory will Reboated approve the job. If the work does not meet the required standards, the Provider may be asked to redo the job at their own cost, and any additional expenses must be approved in advance by Reboated.

 

6. DEVIATION FROM ESTIMATES

  • Providers are expected to adhere to the approved cost estimate. However, Reboated acknowledges that unforeseen technical issues may occasionally arise.
  • In such cases, Providers may deviate from the estimate by a small margin (up to 10% of the original total or under €100) without prior written approval, provided the change is documented and communicated to Reboated immediately.
  • Any additional cost beyond this threshold must be submitted to Reboated for written approval before proceeding. Reboated will then notify the customer for confirmation.
  • No additional payment will be collected from the customer without their approval. Reboated reserves the right to reject any unauthorized charges beyond the threshold.

 

7. REFUNDS & CHARGEBACKS

  • If a refund occurs before the final payout, Reboated adjusts the amount.
  • If after payout, Reboated may offset future payouts or invoice the Provider.

 

7A. LIABILITY & INDEMNITY

  • Provider is liable for the quality of its work.
  • Provider must inform Reboated immediately of any known risk of service disruption or technical failure.
  • Provider agrees not to bypass Reboated to contact or invoice customers directly for any job coordinated through the Platform.
  • Provider shall not hold Reboated liable for damages caused by incorrect or incomplete information provided by the customer.
  • Provider indemnifies Reboated against claims, losses, or damages caused by the Provider’s performance.

 

8. TERMINATION

  • Either party may terminate the agreement with 30 days’ written notice.
  • Immediate termination for breach of obligations.

 

9. CONFIDENTIALITY

Providers must maintain confidentiality of non-public business information for 5 years after termination.

 

10. INTELLECTUAL PROPERTY

  • All content, templates, forms, reports, and service protocols made available to Providers by Reboated remain the intellectual property of Reboated.
  • Providers may use such materials solely for the purpose of delivering services through the Platform.

 

11. FORCE MAJEURE

  • Reboated shall not be liable for any delay or failure in performance due to events beyond its reasonable control, including natural disasters, acts of war, terrorism, pandemics, or government restrictions.

 

12. COMMUNICATION & LANGUAGE

  • All contractual communication must be conducted in English.
  • Providers are required to respond to requests and instructions via Reboated’s platform or email within reasonable timeframes.

 

13. GOVERNING LAW

Estonian law applies. Disputes may be resolved via the EU ODR platform: https://ec.europa.eu/odr.